Provider Details

Office of the Ombudsman-State Legislature (Oahu)

Address: (See Map)

465 S. King St., 4th Floor
Honolulu, HI 96813

Contact Information:

Phone: (808) 587-0770
Fax: (808) 587-0773
TDD: (808) 587-0774

Organization Contacts

Robin Matsunaga
Phone: (808) 587-0770


The Office of the Ombudsman is an independent agency of the Hawaii State Legislature that investigates complaints about actions of executive branch agencies of the state and county governments in Hawaii. Our office has the power to obtain necessary information for an investigation and to recommend corrective action if a complaint is found to be substantiated.

The Ombudsman serves as a neutral, independent intermediary between the citizen and the agency. We conduct our investigations in a fair and impartial manner. We do not provide legal advice, nor do we serve as an advocate or representative of any person or agency.

Service Categories

Complaints, Govt, Ombudsman, Legislative

Geographic Areas Served

  • Counties Honolulu
  • Regions ADRCHawaii, ADRCHCOA, ADRCHonolulu, ADRCKauai, ADRCMaui

Hours of Operation

  • Monday: 7:45 AM-4:30 PM
  • Tuesday: 7:45 AM-4:30 PM
  • Wednesday: 7:45 AM-4:30 PM
  • Thursday: 7:45 AM-4:30 PM
  • Friday: 7:45 AM-4:30 PM

Languages Spoken

  • English
  • Translators upon request

Other Information

  • Criteria for Services or Eligibility
    No restrictions


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Organization Products and Services
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Last Update Date: 07/28/2020

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